Support

Alerts

How to turn on push notification alerts in the AirSuite Monitor App

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Alerts are generated automatically by all AirSuite air quality monitors. Alerts are always visible in the AirSuite Monitor Portal, and you can opt into receiving push notifications for alerts from specific devices on your phone or tablet.

To opt into alerts for an AirSuite sensor, open the AirSuite Monitor App and tap on the device for which you wish to receive alerts, then tap the “Get Alerts” button.

Note that in order to switch on alerts, you need to be nearby the device (within Bluetooth connectivity range of 5-10 metres) so that you can see it in the list. After opting in to receive alerts, you will also be able to monitor the device remotely in the app (when you are outside Bluetooth range).

When will I receive alerts?

Your AirSuite air quality monitors generate alerts in accordance with your organisation’s centrally managed alert settings, configurable by organisation managers in the AirSuite Monitor Portal.

By default, we will notify you when the following alerts are triggered (according to configured thresholds):

• Temperature
• CO₂
• VOCs
• Potential device problems, such as low battery and power loss (if the device is unplugged or switched off at the wall).

If you need alert notifications to be enabled for other monitored attributes, such as humidity, sound or particulates, additional alerts can be enabled upon request - please contact us.

How often will alerts be triggered?

Our alerts system is carefully designed to send you timely, useful notifications, and to avoid over-sending notifications so that alert fatigue is prevented.

You should not expect to receive an alert immediately when a sensor measurement exceeds an alert threshold, but rather when the measurement has exceeded the threshold for a sustained period of time.

To stop you from being bombarded by too many alerts, our system follows these rules:

• Alerts are based on the average measurement over the last 5 minute period (this stops alerts from being triggered by temporary spikes).
• You won’t receive more than one alert per sensor in any half-hour period (this stops you from receiving too many alerts if a sensor is straddling the alert threshold).
• We won’t notify you again after the first time we send you an alert until the sensor measurement drops back below the alert threshold.

Note that the device’s reporting interval will also affect the timeliness of alerts: for example, if the reporting interval is set to 15 minutes (which is the default for AirSuite LTE devices), an alert may be delayed in the worst case by up to approximately 20 minutes (the length of the reporting interval, plus the 5-minute batch processing interval).